A Kyyti order can be cancelled free of charge minimum 30 minutes before the earliest possible pickup time or before the driver has accepted the order.

A cancellation fee of 5€ is charged if Kyyti is cancelled after a driver has accepted the order.

Please note that if a customer does not use an ordered Kyyti and does not cancel it there will be a fixed pickup fee of 10€ to compensate for unnecessarily reserving a vehicle.

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