Opening and presenting the ticket requires an active internet connection. Please make sure that the ticket opens properly before boarding a vehicle.
Please note that changing to another device and back again is possile only once during the time a ticket is valid. This makes it possible to use a season / 30-day ticket with a spare phone. Should you try to use a season ticket with a 3rd device it will lock itself to be used only with the previous device. This is to prevent using a 30-day ticket for other than personal use.
Should the season ticket not work for other reason please contact the customer support.
When the ticket expires it will be visible in your Order History on the app.